Listen to your audiences

ModalConnect accepts, categorizes and tracks complaints from initiation through to resolution. It provides a means to link issues to associated parties so they are notified when the complaint has been addressed, prioritize complaints using a variety of criteria, alert staff and deploy assets to solve those issues, and keep records of complaints for further analysis. The flip side to effective complaints management is improved productivity.

ModalConnect provides the tools to investigate, monitor and manage complaints and oversight to managers seeking to understand the activity levels, nature and sources of complaints and resolution rates.

ModalConnect is cloud software that helps you handle every complaint timely and efficiently, then it aggregates insights empowering you to improve your products, services and processes.

The privacy of information and its secure access is at the core of ModalConnect and is supported by a proven security model backed up by comprehensive logging of changes to data, user access and activity.